Return Policy for Adventure Well Outdoors
At Adventure Well Outdoors, our aim is to ensure your satisfaction with every purchase. If you find the need to return an item, we have a simple and hassle-free return policy in place.
Eligibility for Returns:
To qualify for a return, the item must meet the following criteria:
- It must be in its original, unused condition, and in the original packaging.
- Initiate returns within 30 days from the date of purchase.
How to Initiate a Return:
Follow these steps to initiate a return:
- Contact our customer support team via email at sales@adventurewelloutdoors.com or by phone at 432-215-6314. Provide your order details and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN).
- Once you have the RAN, securely package the item and include a copy of your original invoice or order confirmation.
- Ship the package to the following address:
Adventure Well Outdoors
P.O. Box 11111
Midland, TX 79702
Return Shipping:
Customers are responsible for return shipping costs unless the item received is defective or damaged.
Processing Time:
Upon receiving your returned item, our team will inspect it for eligibility. We aim to process returns within 5 business days of receipt.
Store Credit:
Approved returns will be issued as a store credit, providing you the flexibility to use it for future purchases at Adventure Well Outdoors.
Non-Returnable Items:
Gift cards and personalized items are non-returnable.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.
Contact Us:
For any questions or assistance with the return process, reach out to our customer support team at sales@adventurewelloutdoors.com or call 432-215-6314.
Adventure Well Outdoors reserves the right to update or modify this return policy at any time without prior notice. Please review the policy periodically for any changes. Thank you for choosing Adventure Well Outdoors; we value your trust and anticipate accompanying you on your outdoor adventures!